Shipping Policies
All sales through the The Delta Flyers shop are final. We do not accept free returns or exchanges because of the nature of our small business.
You may contact us at thedeltaflyers@gmail.com about exchanges or returns. Returns/Exchanges can be made at customer’s return shipping expense. Returns/Exchanges will incur an additional $8.00 fee that will be taken out of the refund price. Returned items can not be resold by us. So, this fee is there to help recover some of the loss to our company.
Please use the sizing guides under each item’s listing when purchasing, to minimize the need for returns/exchanges.
If your package was lost, stolen, or damaged, please contact USPS or your international post office if you're abroad.
A tracking number is issued and emailed to you once your items have shipped.
Once your order is shipped, the condition of your order is in the hands of the shipping service. We do not accept liability for lost, stolen, or damaged orders.
All mugs are shipped via Priority mail (in the US), with $50 of insurance. Contact your local USPS in the event of damaged mugs. You can file a claim here: https://www.usps.com/help/claims
Mugs are packed with the utmost protection in mind, and “Fragile, handle with care” stickers on the box. However, care is not always observed by shipping companies. Please consider this before purchase.
Mugs shipped outside of the US are not always covered for damages. Purchase as your own risk.
Custom items, Autographs, and Stickers can not be refunded, in any circumstance, as they are made to order and can not be resold.
Autographed photos are sent in a stay-flat envelope. If damaged during the shipping process they can not be refunded or replaced. Photos are shipped in a stay-flat mailer and a ‘Do not Bend’ sticker on it.
International Shipping:
We have resumed shipping to the UK. But, you will be responsible for your country’s customs policies or import taxes/VAT etc. Uncollected parcels that are returned to us will be refunded to the customer, minus all shipping, duties, fees incurred to us. We have also resumed shipping to Australia and New Zealand. But, we are not responsible for lost/undelivered parcels. No refunds will be given, please purchase at your own risk, as shipping to these countries has not been reliable in recent months.
Shirts/Hoodies/Hats/Other Merch
Processing Time:
2-3 business days
Shipping time frame estimates:
US: 2-7 business days
Canada: 1-3 weeks
International: 4-12 weeks
Mugs/Stickers
Processing Time:
2-5 business days
Shipping time frame estimates:
US: 2-7 business days
Canada: 1-3 weeks
International: 4-12 weeks
Autographed items:
Processing Time:
2-10 business days
Shipping time frame estimates:
US: 2-7 business days
Canada: 1-3 weeks
International: 4-12 weeks
FAQ
Q: Can I mail an item to be signed by Garrett and/or Robbie and have it mailed back to me?
A: We can not facilitate this due to the complicated nature. Autographs are limited to the photos that are available for purchase in our store. (Autographed photos are currently not available due to the SAG Strike - See next question.)
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Q: I don’t see an item in the store that used to be there, will it be available again?
A: Some items have been taken out of the store due to the SAG Strike, specifically autographed photos, and stickers. They will return once the Strike is over.
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Q: My size is out of stock, will you be getting more?
A: We will reorder shirts when stock is significantly low in all sizes, unless the item is titled as final sale. Final sale items will not be reordered.
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Q: My Patreon benefit item was lost in the mail, can it be resent?
A: We do not resend benefit items due to lost/stolen packages. We also do not resend packages that were sent to an old address due to failure to update your address in Patreon.